Refund policy
Refund & Return Policy
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in original condition with all tags attached. Any items that do not meet these conditions will not be accepted.
Refunds
All sales are considered final. We do not offer refunds to the original payment method. Approved returns will be issued as store credit or an exchange.
Refunds will only be issued if:
- The item arrives damaged, or
- The wrong item was sent
Limited Drops
Due to the nature of limited releases, all drop items are final sale. Orders cannot be canceled once they are placed.
Exchanges
We offer exchanges for sizing issues, subject to product availability. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping Costs
Original shipping fees are non-refundable.
Return Process
To initiate a return or exchange, please contact us at thevonnieofficial@gmail.com.
Returns must be approved before being sent.
Approved returns should be mailed to:
1715 Linnerud Dr
P.O. Box #443
Sun Prairie, Wisconsin 53590
United States